I was waiting for my food at a restaurant early Monday morning when one of the employees came over to the counter to talk with me.
“I need to apologize to you for how I acted the other day,” she said quietly.
I was surprised, but I knew exactly what she was talking about. The last time I had seen her, she had been pretty rude. About five minutes after the place was supposed to be open that previous day — and after a couple of orders had been filled at the drive-through — I knocked on the drive-through window to let someone know the doors were still locked.
She was annoyed and she made that obvious. She and the other employees hadn’t gotten everything done before opening. There was stress or tension going on. She angrily blamed someone else at one point. She snapped at me a couple of times — as though I was somehow responsible.
I wasn’t happy about it, but I didn’t make a big deal about it. I just left and silently groused about how I had been treated.
And now — two days later — she was apologizing in a way that made it clear that she was sincere. She had clearly been bothered by the way she had acted.

I feel hope for future, because truth is real and love is possible
I’m more afraid of sanctimonious smart people than of stupid people
Unhappiness can’t hide forever when life has gone very wrong
If romantic love is mental illness, do many of us want to be cured?
Be careful what you hunger for; it’s very often not what you need
Do they allow dogs at the hotel? Question is why they allow people
Creative process isn’t pretty, but it provides real joy when it works
Never give up; you may be closer to your goals than you can see