I’ve heard her name dozens of times, but I can’t remember what it is. She’s the one who nobody at her job likes. She’s the one who gets talked about when she’s not around.
But when I saw her Thursday, her face caught my attention. She was on a break from work. She was sitting quietly. Her face was blank, but she looked stressed — and she looked as though she might’ve been crying.
I sat down next to her. I can’t claim I was being kind or generous. It was out of instinct, not because I really wanted to. I couldn’t ignore someone who appeared to be in distress, even if her co-workers’ stories had prepared me to dislike her.
I wasn’t sure how to start, so I just told her I hadn’t seen her in the store recently. She told me she had been in a hospital — in an intensive care unit — for a week.
There was pain in her face. It wasn’t physical pain, but emotional distress.
As her story tumbled out, a lot of things suddenly made sense. She was no longer just a 21-year-old who snapped at co-workers and seemed to pick fights for little reason.
She was suddenly a young woman who had been battling a serious medical issue for the last year. She was someone who just had a hysterectomy because of the medical problem. She was a woman who desperately wanted to have children — and who just had to face the fact that she will never have children.
I was ashamed of myself for having judged her.

I’ve always done my best work when I’m allowed to fix things
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Does your life feel wasted so far? Maybe your best is yet to come
As world spirals toward chaos,
Trivial distractions keep us from focusing on love and connection
Why do loving parents let schools teach kids to be conformists?
Documents force me to rethink some old beliefs about my father
Check out my Tuesday interview on Steve Gelder’s political radio show